Shipping policy
Shipping Policy
Made to Order
Every print at Dust & Horns Photography is produced on demand — crafted with care specifically for you. This means we don't hold pre-printed stock; instead, each piece is made fresh once your order is placed.
Production time: Please allow 3–7 business days for your order to be produced before it is dispatched.
Domestic Shipping (Australia)
| Option | Rate | Estimated Delivery |
|---|---|---|
| Standard Shipping | Free on orders $250+ AUD | 5–10 business days |
| Standard Shipping | $11.00 AUD | 5–10 business days |
| Express Shipping | $15.00 AUD | 2–5 business days |
Delivery times are estimated from dispatch and may vary depending on your location and Australia Post volumes.
International Shipping
We ship to 27 countries worldwide at a flat rate of $20.00 AUD per order.
| Region | Estimated Delivery (from dispatch) |
|---|---|
| New Zealand | 7–14 business days |
| United States & Canada | 10–20 business days |
| United Kingdom | 7–14 business days |
| Europe | 10–20 business days |
| Japan | 5–10 business days |
| Rest of World | 10–25 business days |
International delivery times are estimates and may be affected by local postal services, customs processing, and public holidays.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this to monitor your delivery through the carrier's website.
If you haven't received a tracking update within 10 business days of your dispatch notification, please don't hesitate to get in touch.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or fees levied by your country's customs authority. These charges are the responsibility of the recipient and are not included in our shipping rates.
We recommend checking with your local customs office for information on applicable charges before placing your order. Dust & Horns Photography is not responsible for delays caused by customs processing.
A Note on Delivery Times
Total delivery time = production time + shipping time. As a guide, most domestic orders arrive within 8–17 business days from order placement, and international orders within 13–27 business days, depending on your region.
Questions?
If you have any questions about your order or shipment, please contact me Don’s at dusthornsphotography@gmail.com.au and I will be happy to help.